How to choose a UX design agency: 15 questions to ask
Take this list into your next three intro calls. Tick what each agency answers well; the one with the fewest gaps wins.
The questions
Red flags
- No questionsA quote before they understand your users.
- Only dribbble shotsPretty screens, no product decisions behind them.
- Hidden juniorsThe senior who pitched disappears after signing.
- Vague scope“Design phase” with no screens, rounds or dates.
FAQ
What should I look for in a UX design agency?
Relevant product work with case studies, the senior designer you meet doing the work, progress you can see every week, a written scope and full ownership of the files.
Agency, freelancer or design partner?
An agency suits big projects with many roles. A freelancer suits small, clear tasks. A design partner suits ongoing product work with one senior team.
How long does it take to hire a design agency?
Two or three intro calls and a written proposal usually take one to two weeks.